INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact your customer support team?

You can reach us anytime through WhatsApp or email.
Our support hours are 10 AM – 7 PM, Monday to Saturday.
We usually respond within a few hours.

📧 Email: shop@ditha.in
📞 WhatsApp: +91 8884444748

How long does it take to get a response?

Most queries are answered within 2–6 hours.
During peak seasons, responses may take slightly longer, but we always try to resolve issues as quickly as possible.

Can I track my order?

Yes. Once your order is shipped, we’ll send you the tracking link through SMS or WhatsApp.
You can check real-time delivery updates from there.

What information should I provide when contacting support?

To help us respond faster, please share:

  • Your order number

  • Your name

  • A brief description of the issue

  • Images or an unboxing video (if reporting a damage or wrong item)

Do you have a physical store or showroom?

We currently operate online.
Furniture and saree product details, measurements, and images are provided clearly so you can shop confidently.

Can I get help choosing the right product?

Yes! Our team can guide you with:

  • Saree recommendations

  • Fabric explanations

  • Furniture size guidance

  • Styling and pairing suggestions

Just message us on WhatsApp for quick assistance.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS